Our Culture

Global Response has provided award-winning customer care for over 45 years, since Herman Shooster founded the company in 1974. Our core principles are brand passion, flexibility and fun. Global Response has built our reputation on exceeding customer expectations and immersing ourselves in the brands we represent. We are an energetic, fast-growing company with over 1,000 employees across the country including at our headquarters in Margate, Florida. 

We have a vibrant, family-oriented culture. We work in a fast-paced and professional environment that is is safe, friendly and inclusive. Our Brand Specialists enjoy opportunities for growth, as well as unique perks like onsite food trucks and childcare reimbursement. We celebrate teamwork, flexibility and exceptional customer service. 

What is a Brand Specialist?

A Brand Specialist is an empowered ambassador applying training, experience, passion and customer insights to build relationships and create memorable customer experiences. In short, we are not just call center agents – we make meaningful connections and deliver great service.