
Our Culture
Global Response has provided award-winning customer care for over 45 years, since Herman Shooster founded the company in 1974. Our core principles are brand passion, flexibility and fun. Global Response has built our reputation on exceeding customer expectations and immersing ourselves in the brands we represent. We are an energetic, fast-growing company with over 1,000 employees across the country including at our headquarters in Margate, Florida.
We have a vibrant, family-oriented culture. We work in a fast-paced and professional environment that is is safe, friendly and inclusive. Our Brand Specialists enjoy opportunities for growth, as well as unique perks like onsite food trucks and childcare reimbursement. We celebrate teamwork, flexibility and exceptional customer service.
What is a Brand Specialist?
A Brand Specialist is an empowered ambassador applying training, experience, passion and customer insights to build relationships and create memorable customer experiences. In short, we are not just call center agents – we make meaningful connections and deliver great service.
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“In the beginning, I just wanted to
work with customers. My supervisor
saw something in me and encouraged
me to advance faster than I would
have without her. As a manager, I now
work with large accounts and the
work is much more comprehensive.
It is a big responsibility.”- Christina
Global Response leader who started
as a customer service rep 15 years ago. -
“I have learned a great deal about
building a team with my current
manager as well as the vice president.
He’s helped me become more of a leader.
I see myself in amanagement position,
because I like to grow.
Staying in the company is
definitely in my future.”- Pricilla
Three-year manager who received a
promotion after five months. -
“Global Response is unlike any other
place I have worked. To have
conversations with the owners about
my potential, to be able to give
feedback freely and to advance my
career as quickly as I have is
remarkable to say the least.”- Kevin
Three-year Project Manager who
started as a supervisor.
3 weeks ago
Happy New Year! At Global Response we wish you and your family a happy and prosperous New Year! ... See MoreSee Less
4 weeks ago
Happy Kwanzaa from The Global Response Family.
In Kwanzaa there are seven principles. Todays principle is Ujima. Ujima translates to collective work and responsibility. ... See MoreSee Less