Our Culture
Global Response has provided award-winning customer care for over 45 years, since Herman Shooster founded the company in 1974. Our core principles are brand passion, flexibility and fun. Global Response has built our reputation on exceeding customer expectations and immersing ourselves in the brands we represent. We are an energetic, fast-growing company with over 1,000 employees across the country including at our headquarters in Margate, Florida.
We have a vibrant, family-oriented culture. We work in a fast-paced and professional environment that is is safe, friendly and inclusive. Our Brand Specialists enjoy opportunities for growth, as well as unique perks like childcare reimbursement. We celebrate teamwork, flexibility and exceptional customer service.
What is a Brand Specialist?
A Brand Specialist is an empowered ambassador applying training, experience, passion and customer insights to build relationships and create memorable customer experiences. In short, we are not just call center agents – we make meaningful connections and deliver great service.
"Global Response is unlike any other conversations with the owners about my potential, to be able to give feedback freely and to advance my career as quickly as I have is remarkable to say the least"
- Kevin
Project Manager who started as a Supervisor
"In the beginning, I just wanted to work with computers. My supervisor saw something in me and encouraged me to advance faster than I would have without her. As a manager, I now work with large accounts and the work is more comprehensive. It is a big responsibility."
- Christina
Global Response leader who started as a Customer Service Representative
"I have learned a great deal about building a team with my current manager as well as the vice president. He's helped me become more of a leader. I see myself in a management position now, because I like to grow. Staying in the company is definitely in my future."
- Pricilla
Manager who received a promotion after five months