Customer Service Representative

Customer Service Reps

Grow your career with Global Response.

Global Response is seeking motivated Customer Service Representative interested in providing excellent customer care for multiple retail brands with Full Time Day and Night shifts available.

A successful Customer Service Representative has a positive and cheerful personality and loves helping people. Are you a team-oriented person who is open minded and willing to learn? Do you like a fast-paced work environment? Are you looking for a home? Global Response is the place for you. Come join our growing team!

Location: Broward County, FL

All positions are located at our Margate, FL office.

For more information, call 954-969-2433.




Responsibilities
  • Handle incoming Customer Service calls for our E-Commerce division as well as handling our high volume boutique calls
  • Customer Relations
  • Client Services
  • Email & chat
  • Responsible for all customer inquiries, including escalating unresolved issues to proper departments/supervisors (ex: package tracking, product inquiries, billing issues, etc.)
  • Properly convey client messaging to appropriate associates or management by email and phone
  • Ensure that outstanding customer service is seamless throughout all communication avenues while creating a delightful customer experience
  • Become familiar on trained luxury products and properly relay this information to customers
  • Build rapport and confidence with a loyal client base
  • Support online customers by email throughout your shift

Qualifications
  • Minimum of 1 year customer service experience preferred
  • Ability to demonstrate soft skills (customer service, listening skills and customer empathy)
  • Ability to work independently to resolve customer inquiries, problems, or complaints
  • Proficient with Microsoft Windows, Outlook, Word, Excel and should be very comfortable with using the Internet
  • Excellent Verbal/Written Communication Skills
  • Ability to work well in a fast-paced environment
  • Punctuality and consistent work attendance
  • Customer retention experience a definite plus
  • Call Center experience a must
  • Proven track record and longevity
  • Type 30 wpm
  • Work with strong attention to detail

    • Handle incoming Customer Service calls for our E-Commerce division as well as handling our high volume boutique calls
    • Customer Relations
    • Client Services
    • Email & chat
    • Responsible for all customer inquiries, including escalating unresolved issues to proper departments/supervisors (ex: package tracking, product inquiries, billing issues, etc.)
    • Properly convey client messaging to appropriate associates or management by email and phone
    • Ensure that outstanding customer service is seamless throughout all communication avenues while creating a delightful customer experience
    • Become familiar on trained luxury products and properly relay this information to customers
    • Build rapport and confidence with a loyal client base
    • Support online customers by email throughout your shift

    • Minimum of 1 year customer service experience preferred
    • Ability to demonstrate soft skills (customer service, listening skills and customer empathy)
    • Ability to work independently to resolve customer inquiries, problems, or complaints
    • Proficient with Microsoft Windows, Outlook, Word, Excel and should be very comfortable with using the Internet
    • Excellent Verbal/Written Communication Skills
    • Ability to work well in a fast-paced environment
    • Punctuality and consistent work attendance
    • Customer retention experience a definite plus
    • Call Center experience a must
    • Proven track record and longevity
    • Type 30 wpm
    • Work with strong attention to detail


Benefits:
  • Paid Training
  • Weekly Pay
  • Growth Opportunities
  • Flexible Schedule
  • And many more…
Job Type:
Full-Time and Part-Time available

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