Call Center Inbound

Customer Service Call Center Supervisor

Grow your career with Global Response.

As an Inbound Customer Service Representative, you must be confident, outgoing and self-motivated with a strong work ethic. You must also be a team-oriented person who is open minded and willing to learn and who has the ability to function effectively in a fast-paced cal center environment. It is also vital for your role as an Inbound Customer Service Specialist that you are articulate with excellent verbal and written communication and interpersonal skills and the ability to easily establish rapport with customers.

Soft Sales/Customer Service Support for Automotive Financial Services Industry
Shift 12p-8p Thursday & Sunday off

Retail Customer Service & E-Commere Customer Care Support (Telephone support, e-mail & chat).

Education Industry (Virtual School) Customer Support – Available Various Openings to provide customer service support for online education customers.

At Global Response Corporation WE MAKE IT HAPPEN!!! Celebrating more than 41 years in business, we provide the finest in customer contact center and fulfillment services. We have the tools, talent and technology essential to providing superior customer service and sales.

We employ hundreds of customer care and sales professionals who provide results- oriented and customized solutions for our national clients such as Metropolitan Museum of Art, MoMA, Crate and Barrel, Lacoste, Plated, and many more.

Location: Broward County, FL

All positions are located at our Margate, FL office.

For more information, call 954-969-2433.




Responsibilities
  • Respond to customers with knowledge, empathy & a high level of customer care via telephone, email and chat.
  • Assist the customer in identifying his/her needs, suggesting products that satisfy those needs.
  • Provide information to customers regarding products, including features and benefits.
  • Process orders, prepare correspondence and fulfill customer needs to ensure brand satisfaction.
  • Solve customer issues in a courteous, friendly and professional manner using client approved procedures.
  • Customer Service representative positions entail a high amount of customer interaction over the phone.
  • Ensure that customers understand product information, and be able to provide additional information to customers as needed.
  • Listen attentively to customer needs and concerns; demonstrate empathy.Prepare complete and accurate work and update customer file.
  • Effectively transfer misdirected customer requests to an appropriate party.

Responsibilities
  • High school diploma or GED; college experience or degree a plus
  • Basic computer proficiency, particularly with Microsoft applications as well as web-based applications
  • Excellent Verbal/Written Communication SkillsPunctuality and consistent work attendance
  • Customer Service experience a plus
  • Receptionist experience a plus
  • Call Center Customer Service experience a plus
  • Type 30 wpm

  • Respond to customers with knowledge, empathy & a high level of customer care via telephone, email and chat.
  • Assist the customer in identifying his/her needs, suggesting products that satisfy those needs.
  • Provide information to customers regarding products, including features and benefits.
  • Process orders, prepare correspondence and fulfill customer needs to ensure brand satisfaction.
  • Solve customer issues in a courteous, friendly and professional manner using client approved procedures.
  • Customer Service representative positions entail a high amount of customer interaction over the phone.
  • Ensure that customers understand product information, and be able to provide additional information to customers as needed.
  • Listen attentively to customer needs and concerns; demonstrate empathy.Prepare complete and accurate work and update customer file.
  • Effectively transfer misdirected customer requests to an appropriate party.

    • High school diploma or GED; college experience or degree a plus
    • Basic computer proficiency, particularly with Microsoft applications as well as web-based applications
    • Excellent Verbal/Written Communication SkillsPunctuality and consistent work attendance
    • Customer Service experience a plus
    • Receptionist experience a plus
    • Call Center Customer Service experience a plus
    • Type 30 wpm


Benefits:
  • Paid Training
  • Weekly Pay
  • Growth Opportunities
  • And many more…
Job Type:
Full-Time Shifts

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